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Got Questions? We’ve Got Answers!
Q: What is an eSIM?
A: An eSIM (Embedded SIM) is a digital SIM card built into your device, allowing you to activate a mobile plan without needing a physical SIM card.
Q: How does an eSIM work?
Q: Why should I use an eSIM instead of a physical SIM?
Q: Is eSIM secure?
Q: When do I get my eSIM after purchasing it?
A: Instantly! Once payment is completed, your eSIM details and installation instructions are sent to your email.
Q: What devices support eSIM?
Q: Can I use my eSIM along with a physical SIM?
Q: Can I make calls and send texts with an eSIM?
Q: How do I install my eSIM?
A: To install your eSIM, scan the QR code sent to your email through your phone’s mobile network settings and follow the on-screen instructions.
You can also find the QR code anytime in the “My eSIM” section of the app.
For step-by-step assistance, refer to our Detailed Installation instructions.
Q: When should I set up my eSIM?
Q: Can I reuse the same eSIM QR code on another device?
Q: What if I accidentally delete my eSIM?
Q: How do I find a plan for my travel destination?
A: Just select the destination country or region on the homepage — you'll see all available plans for that country/region. We also offer global plans for more convenience.
Q: Are there any roaming charges?
Q: What if a country isn’t listed?
Q: Can I buy an eSIM without creating an account?
A: Yes! You can purchase using Guest Checkout. The eSIM will be delivered to your email.
Q: What if I create an account later using the same email?
Q: Is there a benefit to registering?
Q: I haven’t received my eSIM email. What should I do?
A: Please check your spam/junk folder first. If you still can't find it, contact our support team with your order ID.